Got Questions? We’ve Got Answers
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Place your order directly through our website. Select your product, add it to your cart, and check out securely. You’ll receive a confirmation email once your order is placed.
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Some products offer customization options. Check the product page for details or contact us if you're unsure.
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We accept major credit cards and secure online payment options. Available methods will be shown at checkout.
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Shipping times vary depending on the product. Some items are made to order and require additional processing time before shipping. Estimated delivery times are provided at checkout, and you'll receive tracking once your order ships.
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Please review our full Return & Refund Policy for details on returns, refunds, and eligibility.
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Yes, once your order ships, you’ll receive a tracking number by email.
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Items may ship separately depending on the product. If that happens, you’ll receive tracking for each shipment.
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We begin processing orders quickly, so changes or cancellations aren’t always possible. Contact us as soon as possible and we’ll do our best to help.
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If your order arrives damaged or incorrect, please see our Return & Refund Policy for next steps. https://tailsbythebay.com/policies/refund-policy
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You can reach us anytime at info@tailsbythebay.com